Live Chat Software
23-25 April, 2018
United States

Agenda Day 1

9:00 am - 4:00 pm Design Thinking University A full day, immersive experience living the Design Thinking mindset

A full day, immersive experience living the Design Thinking mindset
Luke Hydrick - Associate Designer Continuum
Megan Welker - Design Strategist Continuum
Toby Bottorf - VP, Service & Experience Design CONTINUUM
This introduction to Design Thinking provides a crash course on the design thinking mindset, from the fundamentals of human-centered design to design thinking mindset in practice. Beyond just the step-by-step methodology, take this opportunity to live human-centered design with the opportunity to address real case challenges and conduct primary research through interaction with Austin’s lively downtown scene.

At the conclusion of Design Thinking University, you’ll feel confident in your ability to teach and lead design thinking principles throughout your organization. Walk away with an actionable toolkit to improve design methodologies both at the project and functional levels.

Should I attend? This session is ideal for those who are new to design thinking methods, need a deeper understanding of the design thinking process or who require a refresher on how to effectively facilitate the design thinking process


img

Luke Hydrick

Associate Designer
Continuum

img

Megan Welker

Design Strategist
Continuum

img

Toby Bottorf

VP, Service & Experience Design
CONTINUUM

9:00 am - 12:00 pm Workshop A: How to Leverage Design Thinking to Accelerate Innovation Across Your Organization Unlock the potential of Design Thinking and learn how it can be used to empower everyone in your organization to be more innovative and create incredible customer experiences that deliver business impact.


Unlock the potential of Design Thinking and learn how it can be used to empower everyone in your organization to be more innovative and create incredible customer experiences that deliver business impact.
Jon West - Executive Director, Business Growth LUMA Institute
Shalu Manan - Talent Development Leader for CFO Services & Consulting Genpact
Shalu and Jon will open the workshop with a quick story of how Genpact, a $2.7B GE spin-off and global professional services company, is building a culture of innovation by incorporating Design Thinking into the way the company works every day. Key insights from Genpact’s journey include:

· Make Design Thinking an imperative
· Integrate it as a core skill into the way people work
· Teach it to everyone — design is not a specialty
· Accelerate Design Thinking in everything from projects to customer interactions

For the rest of the workshop, Shalu and Jon will lead everyone through a sequence of hands-on Human-Centered Design methods to explore how to build a culture of innovation in their own organizations. Working in teams, participants will:

· Identify issues and insights
· Reveal themes and patterns
· Invite broad exploration
· Channel collective creativity
· Create a vision of the future

Each person will leave the workshop with multiple ideas for how to advance a Design Thinking movement and accelerate innovation in their own organizations — and with new connections to fellow Design Thinkers embarking on the same journey. Join us!


img

Jon West

Executive Director, Business Growth
LUMA Institute

img

Shalu Manan

Talent Development Leader for CFO Services & Consulting
Genpact

11:30 am - 11:45 am Morning Break

11:45 am - 1:45 pm Working Lunch + Workshop B: Building Remote Facilitation Confidence

Mariano Suarez-Battan - Chief Executive Officer MURAL
Distributed teams can outperform collocated teams, but only if they are confident and coordinated. How do you prepare for remote collaboration? What makes that time together most productive? Our easy to use practices align remote teams and accelerate their innovation no matter where they are globally distributed. In this interactive learning session we model different team configurations and pursue a design challenge. In the process we’ll learn how to identify and overcome common challenges distributed teams face.


img

Mariano Suarez-Battan

Chief Executive Officer
MURAL

2:00 pm - 3:00 pm Workshop C: Leading for Creativity: Rituals

Coe Leta Stafford - Co-Managing Director IDEO U
Dawn Riordan - Marketing Director IDEO U
Leading through culture is about setting new norms that support creative work. To influence culture, you need to tune into beliefs and behaviors in your organization, and design rituals to help nudge culture in more creative directions. In this workshop, you will identify beliefs and behaviors that foster and stifle creativity in your organization, as well as design a ritual to amplify collaboration with others. 


img

Coe Leta Stafford

Co-Managing Director
IDEO U

img

Dawn Riordan

Marketing Director
IDEO U