Christy McMillian Co-Founder, Client Partner
As a co-founder of Comrade, Christy has been helping the agency build expertise in customer experience for the past 11 years. She has led major initiatives for JP Morgan Chase, Bank of the West, Harrah’s Entertainment (now Caesar’s), and other top consumer and financial services brands.

Day 2: Main Conference

14:00 PM Overcoming Obstacles to Cultural Buy-in

Once company leaders have bought into design thinking, roadblocks can continue to exist within middle-management. What strategies can you leverage to enhance buy in and overcome implementation challenges on the ground. This roundtable will discuss specific case studies and focus on organizational readiness for companies that currently want to take Design Thinking to the next level.