2019 Content

2019 Attendee Kit

2019 Attendee Kit

Joining us at Design Thinking 2019? Take a look at the Attendee Kit for event info, a list of the speakers, and more! 

Cantina Special Report: Demystifying Design

Cantina Special Report: Demystifying Design

In further understanding Human-Centered Design, it became important to adequately define the nuances between different design practices. Within the Customer Management Practice, there are four distinct events, Digital Product, Service Design, Design Thinking, and Experience Design, pressing the imperative to identify differences and similarities between them. We begun to scratch the surface in surveying our advisory board, gathering insights from events, and questions from active social media groups, some of these insights highlighted within this report.

However, we wanted to explore further how these functions work together in teams that incorporated all specialties. What is the broader definition of design? What did the intersection of service design, UX, and experience design look like “in real life?”

Past Attendee List

Past Attendee List

Interested in attending a future Design Thinking Event? Take a look at this list to find out who attended in 2018. (Last Updated 10.29.2018)

Design Thinking 2019 Current Attendee Snapshot

Design Thinking 2019 Current Attendee Snapshot

Interested to see who will be joining you at Design Thinking 2019? Take a peek at the early birds that are already attending.

2019 Design Thinking ROI Toolkit

2019 Design Thinking ROI Toolkit

Thinking about attending Design Thinking 2019? We are here to help you convince your colleague or manager to attend. Take a look at the top reason why you should attend.
This ROI toolkit includes:
- Convince your boss letter
- Top reasons to attend
- Estimated budget expense sheet
- and more!

2019 Design Thinking Registration Form

2019 Design Thinking Registration Form

Skip the hassle, fast track your attendance and sign yourself up to attend Design Thinking. We look forward to meeting with you in Austin!

2019 Design Thinking Buy One Get One Free

2019 Design Thinking Buy One Get One Free

Teamwork makes the dream work! Get one additional free pass to Design Thinking when you register to join us this April! 

**Buy one, get one free passes off standard priced packages are available for end-users only. IQPC reserves the right to determine who qualifies as an end user or vendor upon registration for an event. Promotions cannot be combined with any other discounts or offers**  


2018 Design Thinking Post Show Report

2018 Design Thinking Post Show Report

Interested to see what you missed at Design Thinking 2018? Take a look at the 2018 Design Thinking Post Show Report to get you ready for Design Thinking 2019! If you want a copy of it via email instead, email us.

2019 Design Thinking 101

2019 Design Thinking 101

Design thinking is a mindset for solving complex problems. Originally stemming from the design process, design thinking challenges leaders, individuals, and organizations to think like a designer---with your client at the heart and with a reiterative process of prototyping and testing at the core. 

Check out this guide to learn the 5 steps of Design Thinking.



Learn More: 

Design Thinking 201

Design Thinking 301 

Design Thinking 201

Design Thinking 201

After gaining the baseline understanding for design thinking and growing proficiency, many organizations face barriers moving beyond a singular touch-point to organization wide buy-in. Design Thinking 201 addresses various challenges and solutions to elevate design thinking to an organization wide design transformation. 
Design Thinking 301

Design Thinking 301

Some immediate benefits of design thinking are often difficult to quantify including employee engagement, customer centricity, and cross-functional collaboration. However, successful organizations understand the impact of design thinking as driving revenue, cost savings, and economic impact.  

Design Thinking 301 goes over internal measurements of design thinking and research on the macro impact of design thinking in order to help you digital transform your organization. 
Design Thinking Site Tours 2019

Design Thinking Site Tours 2019

Experience the bespoke Design Thinking approaches of cutting edge companies in Austin. Join fellow attendees for an intimate tour of your choice led by top designers.

Design Thinking for HR

Design Thinking for HR

The use case for design thinking is growing rapidly in HR departments of leading enterprises. With a focus on empathy and organizational transformation, Human Resources lends itself to the core principles emphasized by human centered design. Take a look at the ways Design Thinking can transform Human Resources. 

Speaker Spotlight Series: Melanie Penna, Senior Vice President of Customer Experience Workforce Alignment, Comcast Cable

Speaker Spotlight Series: Melanie Penna, Senior Vice President of Customer Experience Workforce Alignment, Comcast Cable

We say our employees are at the heart of the customer experience, but what exactly should their role entail? How do we create an environment in which people make meaningful connections as technologies and processes evolve? 

Melanie Penna, the Senior Vice President of Customer Experience Workforce Alignment at Comcast Cable, reveals how she builds strategic alignment between people, processes, and technology to create a more human customer experience and build stronger connections in our latest Speaker Spotlight. 
The 2019 Advisory Board: The Evolving State of Human-Centered Design

The 2019 Advisory Board: The Evolving State of Human-Centered Design

Creating the sounding board for all things Design & Innovation, the Customer Management Practice is proud to announce the members of the 2019 advisory board filled with thought leaders from a diverse range of industries, job titles, and perspectives.

Design Thinking 2019 University FAQs

Design Thinking 2019 University FAQs

This introduction to Design Thinking provides a crash course on the design thinking mindset, from the fundamentals of human-centered design to design thinking mindset in practice. Beyond just the step-bystep methodology, take this opportunity to live human-centered design with the opportunity to address real case challenges and conduct primary research through interaction with Austin’s lively downtown scene.