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Janaki Kumar VP, Head of Design and Co-Innovation Center, America
SAP
Janaki Kumar is the VP and Head of Design and Co-Innovation Center at SAP Labs Palo Alto. Janaki is a thought-leader in design-led innovation in the enterprise. She is committed to delivering award-winning products and services that help businesses transform the way they work. She is a proven leader in building, coaching and inspiring high performance design teams, leveraging design-thinking, customer empathy, and co-innovation. She is an active writer and speaker on Innovation and design. She is the co-author of Gamification at Work – Designing Engaging Business Software. She was a speaker at a TEDx conference in 2014. She is a co-instructor at Stanford’s Graduate School Business LEAD course on Customer Experience Design: A Neuroscience Perspective. She is the inventor on over 20 patents. She has a Masters in Information Systems from Boston University, and attended the Executive Leadership Program at Stanford University. Janaki was named a Women of Influence by the Silicon Valley Business Journal in 2016.


Day 3: Main Conference, Site Tour

8:45 AM CASE KEYNOTE - Designing for Change: How SAP Scaled Design Thinking as an Enterprise-Wide Business Strategy

Defining and selling the design thinking value proposition is particularly challenging in large, established organizations given the commitment and resources necessary to pivot.  Regardless, the stronger returns and meaningful experiences produced by design-led organizations necessitate transformation.  SAP is renowned for pioneering the application of design thinking as a business strategy.  This case-driven keynote features SAP’s Tobias Haug sharing SAP’s journey through enterprise-wide design thinking adoption, including:
  • SAP’s history in design
  • Top-down vs. grassroots adoption approaches
  • Overcoming traditional management blockers  to design thinking
  • How to start your own organizational transformation