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Marla Hetzel

Director, Enterprise Strategy & Innovation
AARP
Marla J Hetzel is an innovation expert with more than 15 years of experience in innovation management, Human Centered Design and insight generation. She is the director of enterprise strategy and innovation at AARP – a nonprofit, nonpartisan organization that helps people 50 years of age and older improve the quality of their lives. She uses Human Centered Design and future trends to imagine possibilities and create solutions for problems internal and external to an organization with keen attention to improving organizational effectiveness. Marla is particularly interested in the future of work and how individuals can use innovation practices to reimagine their professional identities - - she describes it as an innovation-applied-to-self approach to preparing for the changing nature of work. She is also interested in how organizations can move beyond hierarchy and control and experiment with self-organizing principles in order to learn and innovate. She has published “Communities of Practice: From Self-Organizing to Purposeful Creation and the Role of Leaders” in The Quality Management Forum and is currently using innovation practices to build her innovation-applied-to-self approach to preparing for the future of work. She received her MsC in Managing Organizational Performance from Cranfield University (England) in 2012.