Live Chat Software
April 16 - 18, 2019
JW Marriott Austin, Austin, FL

Bruce Gay


Senior Program Manager
UPMC


11:15 AM Translating Design Thinking into effective Project Management

Design Thinking is a catalyst for innovation through collaboration and customer empathy—but how do you begin to engage your team across functional teams in creation of specific experiences, products and/or services? Creating a baseline to connect designers, CX professionals, researchers and other members of your team requires the project owner to speak many languages to create unity. Bruce will address:
  • Benefits of incorporating design to build cultural buy-in
  • Translating business to design to create unity in vision
  • Addressing obstacles for design thinking deployment


Check out the incredible speaker line-up to see who will be joining Bruce.

Download The Latest Agenda