April 16 - 18, 2019
JW Marriott Austin, Austin, FL

Bruce Gay


Senior Program Manager
UPMC

Agenda Day 2

Wednesday, April 17th, 2019


11:30 AM Translating Design Thinking into effective Project Management

Design Thinking is a catalyst for innovation through collaboration and customer empathy—but how do you begin to engage your team across functional teams in creation of specific experiences, products and/or services? Creating a baseline to connect designers, CX professionals, researchers and other members of your team requires the project owner to speak many languages to create unity. Bruce will address:
  • Benefits of incorporating design to build cultural buy-in
  • Translating business to design to create unity in vision
  • Addressing obstacles for design thinking deployment

Check out the incredible speaker line-up to see who will be joining Bruce.

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