April 14-17, 2020
Hilton Austin, TX

Chris Finlay

Senior Director of Member Experience UnitedHealthcare Medicare & Retirement,

Why Chris?

Chris leads a passionate and purpose driven multidisciplinary team that manages the end-to-end member experience through strategic governance, data analytics, and service design. The team marries quantitative and qualitative methods to help create more desirable experiences and improved health outcomes for the people we serve. Ultimately, we are working to achieve UnitedHealthcare's mission of helping people live healthier lives.

Agenda Day 2

Wednesday, April 17th, 2019

3:00 PM Deeply Human: Applying Design Thinking at Scale

Ideation, brainstorming, customer journey mapping, and data analysis create the baseline for product and service design, but what really moves ideas into action at scale? Making ideas real in a complex environment requires designers to connect core competencies and strategy to customer experience through deep collaboration and a systematic approach. This session will focus on framing your opportunity to drive impact using design thinking.
  • Framing the business with a human centered lens
  • Identifying where to put design to work
  • Create a point of view that fits your unique needs

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda