Senior Director of Member Experience
UnitedHealthcare Medicare & Retirement,
Marrying experience across in depth data insights and analytics to human centered design, Chris utilizes design thinking as the translation between data and action. Facilitating ideation, brainstorming, customer journey mapping, and data analysis create a baseline for product and service innovation, but what techniques move the needle from pen on paper to actualization.
- Understanding the customer through data insights and journey mapping
- Operationalizing insights utilizing service design
- Driving practical value through materializing tools and ideas