Driving Sustainable Growth and Competitive Advantage through Human-Centered Design

April 14-17, 2020

Hilton Austin, TX

Coonoor Behal

Founder Mindhatch

Why Coonoor?

Coonoor Behal is a creative leader with subject matter expertise in:

Design Thinking – including service design, qualitative design strategy, ethnographic research, and corporate training;
Organizational Improv – using mindsets and activities from improvisation to develop team skills and improve corporate cultures; and
Innovation Facilitation – designing and delivering structured ideation and creativity sessions that yield more of the best ideas.

Coonoor honed her creative problem-solving skills during her years as a strategy and innovation consultant at Deloitte Consulting LLP. For part of her time there, she worked in the firm’s Global Innovation Network, spearheading and managing open innovation challenges across more than 100 member firms, and was awarded the prestigious GovLab Innovation Fellowship. Coonoor was also a trained and sought-after facilitator of design thinking workshops, innovation cafes, and Deep Dive sessions during her time at Deloitte, and is an expert in designing sessions that encourage and inspire interactive and experiential learning.

Coonoor has delivered Design Thinking consulting and training projects, and facilitated workshops for a variety of clients, including innovation companies, international law firms, restaurants, multinational banks, consulting firms, and international monetary institutions. She is a graduate of Adaptive Path’s User Experience (UX) Intensive and has studied product design with the Wharton School of Business.

Coonoor has designed and delivered Organizational Improv trainings focused on creativity, listening, team building, empathy, public speaking, customer service, innovation, leadership, and collaboration to a variety of clients, including international law firms, “Big 4” consulting companies, major universities, and strategic communications agencies. She is also a regular guest lecturer on “Improvisational Mindsets for Leadership” at The George Washington University School of Business.

With years of experience as an improv comedian and teacher, Coonoor brings levity, adaptability, and composure to every experience and is an expert in using improv techniques to enhance collaboration and ideation. Her Innovation Facilitation sessions are experiential and engaging, using creative stimulus to help clients get more of the best ideas faster. She is certified in “Creative Facilitation and Design” by Retreats That Work.

Prior to her creative business career, Coonoor worked in nonprofit international development. She holds a BA from New York University (summa cum laude) and an MA from The University of Chicago.

Connect with Coonoor on LinkedIn

Agenda Day 3

Thursday, April 18th, 2019

11:15 AM “Design Thinking for…”

Design thinking came to our attention for a variety of reasons, in these interactive sessions, explore the use case across different projects, focuses, and divisions. Each Interactive Discussion Group runs three times back to back. Pre-Select 3 of 8 sessions to attend 11:30; 12:05; 12:40

#1 Digital Transformation
  • Identifying true pain points of customer’s digital touchpoints
  • Designing an infrastructure capable of digital innovation
  • Analyzing success based on experience versus competitors

#2 Automation
Joseph Smiley-Design, Experience, Design Principle, E*Trade
  • Roadmapping experiences to define  avenues for effective self service
  • Creating a culture of strategic design to humanize automated interactions
  • Utilizing AI to revamp employee experience


#3 Brand Experience
  • Discovering why brand experience is everything
  • Hearing how Point B helped Starbucks innovate
  • Learning methods to amplify your design thinking skills

#4 Cultural Transformation
  • Activating the frozen middle
  • Garnering executive level buy-in
  • Designing for sustainable buy-in

#5 Employee Engagement
  • Hearing a real-world case study of an employee engagement team using design thinking
  • Applying a unique methodology (improv!) to improve your team’s design thinking toolkit
  • Improving your skills related to both your internal employee engagement team and how you engage with employees in the course of a design thinking project

#6 Innovation
  • Identifying meaningful experiences to pursue
  • Fostering an innovative mindset across all teams
  • Accelerating innovation outcomes

#7 Collaboration
  • Fostering cultural buy-in
  • Identifying key stakeholder involvement
  • Working across remote and dispersed teams

#8 Product Design
  • Cross functional collaboration on product development
  • Strategic ideation before implementation
  • Methods of Rapid prototyping and reiteration

Check out the incredible speaker line-up to see who will be joining Coonoor.

Download The Latest Agenda