April 14-17, 2020
Hilton Austin, TX

Hasan Elkomey

Chairman, Design Thinking Board Rutgers

Why Hasan?

Hasan is an accomplished, award winning executive with 15+ years of domestic and international experience shepherding organizations into the modern digital era with the ultimate goal to drive revenue, create an atmosphere for organizational efficiency, and provide deep and valuable customer insights to improve user experiences and the customer journey. He's passionate about digital transformation, data hygiene, data-driven decision making, and maniacal focus on the overall customer journey.

Agenda Day 2

Wednesday, April 17th, 2019

4:05 PM Building the Empathy Skillset: Tools and techniques for facilitation of human-centric research

Empathy drastically effects business outcomes, however creating this skillset organization wide presents a cumbersome task laced with questions on effective learning formats, examples that engage, and best practices.  Barriers to entry surround employees, management, and practioners with an education gap on the impact, meaning, and application. Addressing the facilitation of empathy skillsets, Hasan will address: 
·        Build the foundation of empathy with best practices, tools and techniques
·        Identify critical customer interactions and emotions across multi-channels.
·        Create insightful stories that empower employees to advocate and take action.

Check out the incredible speaker line-up to see who will be joining Hasan.

Download The Latest Agenda