April 14-17, 2020
Hilton Austin, TX

Joe Ford

COO Hill & Smith

Why Joe? 

Mr. Ford has over twenty-five years of experience in the highway safety and infrastructure space, specializing in mergers, acquisitions, and turnarounds. He joined Hill & Smith in 2008 after divesting Work Area Protection Corp and Protection Services Inc. Mr. Ford’s focus is on creating and integrating growth strategies through innovation, acquisition, organic growth, and operational efficiencies. He currently holds a seat on the Design Thinking Advisory Board at Rutgers University.

Agenda Day 2

Wednesday, April 17th, 2019

4:05 PM Building the Empathy Skillset: Tools and techniques for facilitation of human-centric research

Empathy drastically effects business outcomes, however creating this skillset organization wide presents a cumbersome task laced with questions on effective learning formats, examples that engage, and best practices.  Barriers to entry surround employees, management, and practioners with an education gap on the impact, meaning, and application. Addressing the facilitation of empathy skillsets, Hasan will address: 
·        Build the foundation of empathy with best practices, tools and techniques
·        Identify critical customer interactions and emotions across multi-channels.
·        Create insightful stories that empower employees to advocate and take action.

Check out the incredible speaker line-up to see who will be joining Joe.

Download The Latest Agenda