Live Chat Software
April 16 - 18, 2019
JW Marriott Austin, Austin, FL

Monte Gibbs


VP Of Fan Engagement
LiveNation


11:15 AM Designing for Customer Lifestyle: Proactively Engaging Customers in Hyper Personalized Experiences

Holistic customer empathy expands beyond a singular interaction or channel and dives into the customer lifetime value. Monte’s experience at LiveNation specifically addresses delivering experience through use of:
  • Holistic Human Centered Design to Drive Customer Satisfaction and Conversion
  • Data driven insights and analytics to the customer’s lifestyle
  • Proactive engagement based on interests, location, and network
  • First contact conversion through hyper personalized connections


Check out the incredible speaker line-up to see who will be joining Monte.

Download The Latest Agenda