Holistic customer empathy expands beyond a singular interaction or channel and dives into the customer lifetime value. Monte’s experience at LiveNation specifically addresses delivering experience through use of:
Holistic Human Centered Design to Drive Customer Satisfaction and Conversion
Data driven insights and analytics to the customer’s lifestyle
Proactive engagement based on interests, location, and network
First contact conversion through hyper personalized connections
Check out the incredible speaker line-up to see who will be joining Monte.