April 16 - 18, 2019
JW Marriott Austin, Austin, FL

Monte Gibbs

SVP Product

Agenda Day 2

Wednesday, April 17th, 2019

11:30 AM Designing for Customer Lifestyle: Proactively Engaging Customers in Hyper Personalized Experiences

Holistic customer empathy expands beyond a singular interaction or channel and dives into the customer lifetime value. Monte’s experience at LiveNation specifically addresses delivering experience through use of:
  • Holistic Human Centered Design to Drive Customer Satisfaction and Conversion
  • Data driven insights and analytics to the customer’s lifestyle
  • Proactive engagement based on interests, location, and network
  • First contact conversion through hyper personalized connections

Check out the incredible speaker line-up to see who will be joining Monte.

Download The Latest Agenda