Raksa Ouk is the Senior Director for Digital Traveler Experience at American Express Global Business Travel (GBT). She has over 11 years of leading the design, development and delivery of digital and mobile solutions. Her current portfolio includes GBT’s mobile and digital customer experiences, along with other product and services designed to meet the evolving needs of business travelers. Her team is responsible for GBT’s Design Thinking Center of Excellence, which promotes human centered design methodologies to deliver next generation customer experiences and product capabilities. Raksa holds an MBA from Columbia Business School in Entrepreneurship, an MS in Strategic Communications from Columbia University and a BA in Economics from Barnard College.