Live Chat Software
23-25 April, 2018
United States

Ryan Shafer

Human-Centered Design Director
UnitedHealth Group
Ryan leads Human Centered Design for the Innovation Center of Excellence at UnitedHealthcare where he is responsible for creating innovative healthcare experiences for members across multiple platforms, digital, mobile APP, web, wearable devices, and retail. Prior to his current role Ryan designed products and customer experiences to drive business results for global brands including Philips Healthcare, Johnson & Johnson, Kimberly-Clark, Becton Dickinson, Target, Walt Disney, CVS I Caremark, New Balance and Unilever. Ryan has lectured on product and experience design at Babson, and the Rhode Island School of Design, has taught at the Massachusetts College of Art and Design, and has mentored at the Harvard Innovation Lab (i-lab) and the Rochester Institute of Technology.


10:15 AM INDUSTRY POWER HOUR: Design Thinking Short Stories

Hear from innovative leaders across various industries dive right in and share their experiences with how they approach design thinking at their organizations, how they got started, and how it has transformed their culture. Each expert will leave you with their top two pieces of inspirational yet practical advice for organizations already embracing or looking to implement human-centered design.

10:15am: Finance: Joel Kashuba, VP Innovation, Fifth Third Bank
10:30am: Education: David Schell, VP Global Experience & Design, Pearson
10:45am: Healthcare: Ryan Shafer, Human-Centered Design Director,UnitedHealth Group
11:00am: Athletics: Wilson Smith, Senior Design Director, Nike

11:15am: Audience Q&A: You’ve learned how design thinking is applied at various types of organizations and how firms benefit. Each of these pioneering experts will take the stage together on a short panel, ready to provide answers to some of your most burning questions. 


Check out the incredible speaker line-up to see who will be joining Ryan.

Download The Latest Agenda