VP Experience Design & Innovation
With expectations rapidly transforming, understanding design and design operations through a product lens is essential to drive products supported by customers. Specifically in entertainment, methods customers consume media are dramatically shifting. Focused on creating a culture immersed in human-centered design, Shawn will address his journey navigating the ever-changing digital landscape with Discovery through customer empathy, meaningful product innovation, and design thinking.
- Designing Experiences and Products that Integrate into Your Customer’s Lifestyle
- Creating a Design Led Culture Sustainable in Today’s Experience Economy
- Adjusting Journeys to Accommodate External Digital Disruptions
- Utilizing AI & Machine Learning to Drive Customer Analytics