Suzanne is the Chief Experience Officer for Cushman & Wakefield’s Global Occupier Services. She has 15+ years of experience with industry-leading global organizations, including Hyatt, Unilever, L’Oreal, and Procter & Gamble. She is an expert in product and service innovation, and omni-channel customer experience development, from hospitality, CPG, luxury products, and retail. As Cushman & Wakefield’s first CXO, she leads the strategy and design of the firm’s Experience Program. This encompasses both the vision and realization for helping corporations use real estate as a driver for talent acquisition, engagement, and productivity. Leveraging her expertise in consumer-driven industries, Suzanne helps corporate real estate executives strengthen their workplace – and their brand - in the eyes of their employees. In an industry historically focused on buildings and assets, Suzanne is changing the conversation to focus on people.
• Master of Business Administration, New York University, Stern School of Business
• Bachelor of Science in Communications, Boston University
• Stanford University, DSchool, Design Thinking Boot Camp