Live Chat Software
23-25 April, 2018
United States

Toby Bottorf

VP, Service & Experience Design
CONTINUUM

Toby came to Continuum in 2010 to establish digital design, which he built from a discrete capability to a fully integrated strategic and design offering. He is now a Vice President in the service design line of business. He leads teams to design solutions for complex human and technical systems. His service design work builds on a career in UX and interface design, and focuses on integrating UX initiatives into broader CX and operational strategies. He is driven to solve the most complex problems, which are human-system problems. 

Toby’s passion is understanding where people find connection in their everyday interactions with products, services, and complex systems. He wants to build new systems that in addition to being very smart, also have great emotional intelligence, or at least good manners. 

Toby takes a systematic approach to identifying the right ideas and their emotional and functional criteria for success. He helps clients get better at prioritizing, roadmapping, and developing market-ready concepts. 

Toby holds a Master’s degree in Communications Design from the Institute of Design (IIT) and a B.A. in Art from Yale University. He is a frequent writer, conference speaker, competition judge and critic. 




9:00 AM Design Thinking University

This introduction to Design Thinking provides a crash course on the design thinking mindset, from the fundamentals of human-centered design to design thinking mindset in practice. Beyond just the step-by-step methodology, take this opportunity to live human-centered design with the opportunity to address real case challenges and conduct primary research through interaction with Austin’s lively downtown scene.

At the conclusion of Design Thinking University, you’ll feel confident in your ability to teach and lead design thinking principles throughout your organization. Walk away with an actionable toolkit to improve design methodologies both at the project and functional levels.

Should I attend? This session is ideal for those who are new to design thinking methods, need a deeper understanding of the design thinking process or who require a refresher on how to effectively facilitate the design thinking process


Check out the incredible speaker line-up to see who will be joining Toby.

Download The Latest Agenda