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Design Thinking USAA Site Tour Experience


USAA is a company known for world-class customer service and innovation. With 12 million+ members to date, USAA was one of the first US banks to provide mobile check deposit and online banking. Most recently, USAA launched an aerial maps tool, utilizing drone photography to help members affected by hurricanes begin the claims process faster, often before they were able to physically return home. USAA is making significant investment in driving the future innovation of digital experiences to provide the same level of exceptional care and service that it does through its traditional channels.

The USAA Chief Design Office has employees in Austin, San Antonio and Plano. With a team of 200+ designers and growing, the department serves not only our member experiences, but also the evolution of our operations, innovation initiatives and customer support through a stated design thinking program. We are happy to work to improve the lives and financial security of our members. If you would like more information, please view the full brochure.

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